Here you will find answers to the most common practical questions about ordering, delivery, returns and accounts at BC Nordic. Logged in as a clinic customer? Then you can also ask Eir AI – our professional assistant answers around the clock. You will find the full terms in our terms of purchase.
Ordering and delivery
How long is the delivery time?
Normally 2–5 business days to Norway, the EU and the UK. Orders are processed within 1–2 business days (Mon–Fri), and orders placed between 09:00 and 12:00 can be shipped the same or the next business day. We ship with DHL Express or Posten/Bring door-to-door.
How do I track my order?
A tracking link is sent automatically by email from DHL, Posten or Bring once the order has been shipped. If you have not received tracking within 3 business days of ordering, contact customer service at kundeservice@bestconnection.no.
Can I change or cancel an order?
Orders are processed quickly, so changes must be made before dispatch. Contact customer service immediately – call +47 46 51 20 00 if it is urgent.
An item is sold out – when will it be back?
On My account you can see the status and activate a notification for when the item is back in stock. If you would like the expected restock date for a specific item, customer service can give you an exact answer.
How do I see whether an item is in stock?
Stock status is shown on every product page. If the item is sold out, you can activate a notification via My account.
Prices and payment
Are prices shown with or without VAT?
All prices are shown excl. VAT. For deliveries within Norway, VAT is calculated at checkout. For shipments abroad, the goods are sent excl. VAT, and duties and customs clearance are calculated in the recipient country.
Do you offer price matching?
Yes – BC Nordic offers price matching, so you always get the best price. Send documentation of the competitor's price (a link or a quote) to kundeservice@bestconnection.no and we will follow up.
Where do I find my invoice and receipt?
Invoices and receipts are available under the order overview on My account. For purchases on invoice, a payment term of 7 days from the time of ordering applies.
How do bonus points work?
You earn 1 point per krone you spend, and 100 points give 1 krone in discount. You will find your points balance and redemption on My account.
Returns and complaints
What are the return and complaint terms?
The right of withdrawal does not apply to purchases between businesses. Defects or deficiencies must be reported in writing to kundeservice@bestconnection.no. All returns must be approved by BC Nordic before they are sent in, and the item must be packed securely. See the full terms in the terms of purchase.
Account and My account
I have forgotten my password – what do I do?
Use the "Forgot password" link on the login page, and you will receive an email about setting a new password.
How do I change my delivery address or account details?
You change your delivery address and account details on My account. For changes that cannot be made there, for example new users on the account, customer service will help you.
Contact
How do I contact customer service?
Send an email to kundeservice@bestconnection.no or call +47 46 51 20 00 (Mon–Fri 09–16). Logged-in clinic customers can also use Eir AI, which answers around the clock and can pass your enquiry on to customer service.