What is important for us to clarify about our patients?

What is important for us to clarify about our patients?

• What is their lifestyle like?

• How important is it for them to solve the problem?

• What do they expect from working with you?

• How do they envision the consultation?

By asking the right questions, you can gain a deeper understanding of your clients' needs and build trust with them. But when should you ask these questions? It is important to clarify this during the first consultation in order to establish rapport and understand the patient's expectations.

Let's analyse the case of an unsuccessful consultation: Imagine that a patient came to you with the problem of hyperpigmentation. You carried out a standard examination and suggested several procedures, but did not establish how important the result was to him or what he expected from you. As a result, the patient left without satisfactory answers to his questions and did not return.

How can the consultation be carried out differently?

1 Start with open questions about his lifestyle and expectations.

2 Find out which treatments he has already tried and what he did not like.

3 Discuss how he views the ideal result and what is important to him in the process.

In this way, you can not only offer a suitable solution but also create an atmosphere of trust, which will turn the client into a regular one.

Remember: understanding the patient's needs is the key to a successful practice. Let's learn and grow together so that your patients always come back to you! And we at Best Connection will always provide you with innovative, high-quality products and techniques in aesthetic cosmetics.

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